When integrating a new financial partner to Mastercard, lots of
on-boarding tasks were much handled manually, impacting multiple systems
and teams. As business was growing, Mastercard transaction services was
merely adding new resources to cope with the surge of activity. But
there comes a point where scaling cannot be achieved that way anymore.
And that's when automation and process re-vamp were badly needed. And
that's also when Niboo got involved.
The biggest challenge was for Niboo to create a new tool that would integrate a lot of complex processes currently split across platforms. As lots of systems are needed to perform an end to end customer on-boarding and considering the lack of automation, it was no surprise that Mastercard would spend a little more than a month to integrate one financial partner into their system.
As business was growing, Mastercard was adding new resources to cope with the surge of activity. But there comes a point where scaling cannot be achieved that way anymore. And that's when automation was needed.
Knowing that hundreds of news partners would need to be on-boarded:there
was clearly something Niboo could do to ease and accelerate their
We succeeded in creating brand best fit to integrate hundreds of partners in a short period of times as well as building a trusted system to match originators and beneficiaries by creating complex corridors of payment in a fraction of the time it took before Niboo's intervention.
Do the math: Hundreds of senders, hundreds of receivers; each with dozens of product's combinations: we are talking about hundreds of thousands of possibilities here. We also had to automate the approval flow. The pont was to automatically allow normal payments within accepted limits (amount transferred, number of transactions per day, sender/ receiver,...) and block out-of-norm transactions for manual validation? Which brought us to the creation of brand new app : "My Approval".
Finally, We created an app called "My Changeset" that allows us to
communicate a large set of information from Odoo to the Core Systems of
Mastercard keeping all the business and legal information necessary to
the daily transactions up-to-date.
There is a moment when any growing company needs to step back and revise its processes and way of operating. We had reached a point where where we could not scale up efficiently, economically and fast enough. There is a cost to it but as we are looking at our forecast, the business case became self-speaking. Niboo came up with interesting ideas and ultimately delivered the badly needed automation within Mastercard. Odoo was chosen because of its flexibility and cost adequacy. We also did not want to embark in years of development and with large integrators. There will be subsequent phases to this project as we intend to further streamline other parts of our processes, leveraging this initial platform.